Customer service FAQ

Please find below the introductory answers to Frequently Asked Questions about our customer service. Click on a subject heading below to view questions and answers relating to your selection. Should you have any further questions, please contact us.

What are Sartomer's Terms and Conditions for sales transactions?

Please refer to the downloadable document "Sartomer's Terms and Conditions".

How may I obtain samples for evaluation?

Please contact your sales representative here to order a sample.

How do I find out the status of my order?

To inquire on the status of a particular order, contact directly your sales manager here.

What is the difference between product specifications and the properties on our data sheet?

Product properties are typical values, and are illustrative only. Product specifications represent acceptable ranges determined by process conditions and individual customer needs. Product specifications are available by contacting the sales force team here.

What are recommended lead-times for ordering products?

Lead times can vary from product to product and from country to country. Long-term demand forecasts are helpful and suggested. Please contact directly our sales force for more information here.

What is your return policy?

In the event of a need to return product, contact directly your sales representative here for specific instructions.

I have a specialized packaging need. How can Sartomer help me?

Products are available in a variety of containers. Contact your sales representative to discuss your specific needs here.

See also

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